The quality of statistical processes and final results, that is, statistical products and services, can best be assessed through a user satisfaction survey. The purpose of the user satisfaction survey is to find out the level of user satisfaction with the quality of the products and services of the Croatian Bureau of Statistics. At the same time, users have the opportunity to express their needs and remarks, thus participating in improving the overall quality of the Croatian Bureau of Statistics.
The results of the survey are important for future planning of the activities of the Croatian Bureau of Statistics, for decision-making and identifying priorities, and are considered an important source of information about the opinions, wishes, needs and expectations of users.
The first user satisfaction survey of the Croatian Bureau of Statistics was conducted in 2013, the second one in 2015, and the last one at the end of 2022.
Results of the User Satisfaction Survey 2022
Results of the User Satisfaction Survey 2015
